We want you to be completely satisfied with your purchase.
Merchandise is refundable within 14 days of purchase, with a sales receipt and in resalable (original) condition*.
*Exceptions: No refunds on rental books; special orders; computer products; opened packages including custom course materials, access codes, headphones, sale items (final sale), medical clothing/instruments/models, lab coats, dissecting kits, safety eyewear/goggles and swimwear.
If you do not pick up your order by the add-drop date, we will refund your order, but charge a 20% re-stocking fee.
Online store merchandise is returnable for a refund within 14 days of receipt for those within BC, accompanies by your order number, packing slip, contact information and in a resalable condition.
For international customers or anyone beyond BC (across Canada), we want you to be fully satisfied with your purchase, so please contact within 14 days of receipt of shipment for returns.
Exceptions: Special orders, snacks, rental books, seasonal items and sale/promotional items (final sale).
In your return shipment, please include:
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